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Communication During Unprecedented Times
By: Rachel Teichberg, CVPM

Here we are, living through an unprecedented time as the world has been turned upside down, the future is uncertain, and the tension is high. People are stressed, afraid, worried, and exhausted. Our minds are all over the place, feeling the overwhelm of information while trying to navigate this ever-changing landscape of COVID-19.

This is new territory for everyone but let me be the one to tell you: YOU’RE DOING GREAT. It may not feel like it, but I promise that you are. You’re showing up, you're minding your distance, and you’re thinking about your employees, your business and, of course, your patients. You want what’s best for everyone and that may mean making a lot of immediate temporary changes.

Be a Source of Quality Information

  During this time, your communication skills are going to have to take the wheel. I know that it may feel like communication overload these days between the news, social media, and our inbox, but it’s important to provide resources and information about COVID-19 to your team. Do not assume everyone is getting quality news from legitimate sources. You don’t need to be an expert but provide the links and resources that can help them keep themselves and their families safe. Consider sites such as the CDC, AVMA, WHO and your local VMA. Information is being updated as the situation progresses, so continue to monitor them regularly.

Boost Client Compliance with Your Online Pharmacy

By: Julia Marlin, CVPM
Director of Coaching Operations with Veterinary Growth Partners

Have you recommended products in the exam room, but the customer declines?  Then later get a fax from for the prescription food? Are you receiving a ton of prescription requests via email or fax when you could be keeping these purchases within your own practice through an online pharmacy?

If you answered yes to any of these questions, then our partner, Vetsource, is the answer to these challenges you face! Vetsource makes it possible to satisfy your clients desire for convenience while increasing compliance and the customer experience. Did you know that nearly 50% of consumers prefer to shop online and 29% are shopping weekly?  If you are not offering home delivery to your customers, they may be shopping with someone else!

Vetsource Online Pharmacy has wonderful tools that will help to increase client compliance like ScriptRight, ScriptShare, RemindMe, Autoship, and more! My favorite tool, ScriptRight is a cloud-based e-prescribing tool that allows you to set up a client for Home Delivery in 40 seconds or less, all while assuring the quality and exactness of each and every order. You can take the payment in the office or send them an email reminder with ScriptShare.

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