Virtual Tough Talks
Learn the skills to resolve interpersonal conflict
October 2nd
Learn the skills to resolve interpersonal conflict
October 2nd
Tough Talks: Mediation Training
Virtually - October 2nd, 2024
Have you ever thought about how much conflict costs your practice? It can impact your overall productivity, turnover rates, absenteeism, employee health, creativity, and decision-making ability. Simply stated, conflict is bad for business but there are tools that will allow you to support your team when it arises to avoid negative outcomes.
Tough Talks a highly interactive 1-day virtual conflict meditation training specifically designed for practice leaders to learn the communication tools necessary to support two employees facing interpersonal conflict. If you ever manage conflict between team members, this event is for you!
Over the course of the training, you'll learn and practice the five-step model for managerial mediation that will allow you to support your team in a productive problem-solving conversation.
Program Details
Throughout the virtual training you will be practicing the tools as you learn them through role-play exercises with other participants. Though we will have many participants, you will work in groups of three to practice the five-step process, so you become well prepared to put the knowledge to use. Don't worry, you will not need to get on stage in front of the entire group! You will be provided with detailed scenarios so you can assume the role of an employee in conflict. Through these role plays, you will learn and receive feedback from your peers to identify personal strengths and areas for growth. To get the most out of this training we ask that you come prepared and excited to step out of your comfort zone!
Main Takeaways
- Understand when mediation is the appropriate action
- Master the five-step process to resolve conflicts between individuals.
- Learn to recognize the retaliatory and conciliatory cycles in action
- Gain comfort and confidence in preparing and leading a mediation
- Explore the art of reframing and asking good questions
Registration
This is an exclusive event for Veterinary Growth Partners’ Elite members. Registration is entirely complimentary! We recommend that you register as many key people from your organization as possible, such as the partner/owners, administrator, head receptionist, and head technician (max 6).
We have a limited number of seats available, so be sure to register early.
Cancellation Policy
We will charge a $100 per attendee cancellation fee for a cancellation received less than 30 days prior to the event.