Finance

Boost Client Compliance with Your Online Pharmacy


By: Julia Marlin, CVPM
Director of Coaching Operations with Veterinary Growth Partners

Have you recommended products in the exam room, but the customer declines?  Then later get a fax from Chewy.com for the prescription food? Are you receiving a ton of prescription requests via email or fax when you could be keeping these purchases within your own practice through an online pharmacy?

If you answered yes to any of these questions, then our partner, Vetsource, is the answer to these challenges you face! Vetsource makes it possible to satisfy your clients desire for convenience while increasing compliance and the customer experience. Did you know that nearly 50% of consumers prefer to shop online and 29% are shopping weekly?  If you are not offering home delivery to your customers, they may be shopping with someone else!

Vetsource Online Pharmacy has wonderful tools that will help to increase client compliance like ScriptRight, ScriptShare, RemindMe, Autoship, and more! My favorite tool, ScriptRight is a cloud-based e-prescribing tool that allows you to set up a client for Home Delivery in 40 seconds or less, all while assuring the quality and exactness of each and every order. You can take the payment in the office or send them an email reminder with ScriptShare.

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