Kontak provides a suite of unified communication and productivity solutions for veterinarians to achieve lifelong client relationships and staff satisfaction.
CloudRetriever - A "built for vet industry" VoIP telephony platform, with customized routing and ring waterfalls, which integrates with practice management software to:
- Intuitively guide staff to collect customer info, request appts, collect outstanding balances etc.
- Show CSRs the caller and their account data before the phone rings
- Eliminate time searching records
- Reduce missed calls from 30% to under 2%
- Eliminate dropped calls and improve call quality with our AI patented “simulcast” system
- Identify the advertisement and channel that attracted the customer, including calls and marketing campaigns, utilizing Dynamic Number Insertion (DNI)
- Calculate a true ROI on marketing dollars spent for each channel and campaign
- Provide 2-way voice, SMS/MMS and fax from any hospital number
- Give your pet parents the best client communication experience possible
Kontak LiveChat - The only “hosted” live chat service in the veterinary industry, our North American based live chat agents work 24/7 as an extension of your CSR team to:
- Compassionately handle inbound website & SMS communications in “real time”
- Reduce unnecessary phone calls from your website/social media into your hospital
- Save CSR time on a wide range of inquiries
- Increase staff productivity
- Reduce operating costs
- Significantly improve your client’s experience (99+% positive ratings)
- Accelerate new client conversions
Appointment Direct™ - An online scheduling tool integrated with property management software that:
- Enables pet parents to directly book appointments into your PIMS calendars in “real time”
- Eliminates staff time and effort spent on processing client forms and appointment requests
- Sends automated confirmations/reminders
- Automatically creates patient records
- Collects payments
Research indicates that Appointment Direct™, when combined with our 24/7 LiveChat service, is a perfect mix of technology and service that reduces time spent on appointment-related phone calls and admin tasks by 60%.
As a VGP member, you receive a 10% discount off all Kontak products and services.